Q What separates
PTS Security from other security companies?
A Tired of calling and pressing numbers on your phone just to talk to a live person? Don't want to get locked in to a long term contract? PTS is the answer! PTS is a small company that puts you first! Twenty eight years experience we know how to treat customers and do the job right. We are reachable 24 hours a day, 7 days a week with full time emergency service 365 days of the year.
Q Can I sign a contract anyways to lock in my rate?
A Yes you can. Most corporations request contracts to be for a specific length of time for annual budgeting purposes. We can easily accommodate each company with a contact length they would feel comfortable with.
The Evergreen law, passed in October 2004, says customers must be given ample notification (15-60 days) that their contracts are about to be renewed, and that customers have the right to cancel contracts within that time frame, according the Attorney General. We will give advanced notice of any customers or companies under contract with PTS.
Q How much do you charge to switch my alarm to your company?
A If we can reprogram your system, there is no charge
to switch you over and there is never a connection fee. We will also inspect
all points of protection for proper operation.
Q What services does PTS offer?
| Burglar and Fire Annunciation |
Central Station Monitoring |
| Carbon Monoxide Detection |
Commercial Fire Alarms Testing |
| Medical Alert Systems |
GPS Tracking |
| High Water Alert |
Low Temperature Alarms |
| Closed Circuit Cameras (CCTV) |
Card Access Systems |
| Commercial Surveillance Systems |
Radio Backup Protection |
Q What area do you cover?
A Mostly all of Connecticut.
Q How long have you been in business?
A PTS was incorporated in 1999. However, there is not a technician with PTS that has no less than 25 years experience in the alarm industry. As our business grows, we will be hiring new apprentices, but they will be under the constant care and supervision of a licensed technician at all times.
Q What are your monitoring rates?
A
$21.00 per month for residencial and small commercial systems. Panic, low temp, high water and fire is all inclusive. No extra charge!
$25.00 for two way voice systems and verified audio.
$29.00 for Medical Alert monitoring, complete with medication and past medical history information passed on to first responders.
$42.00 for Commercial fire systems with duel phone line monitoring.
$48.00 for Commercial Open and Closing Reports. This is available on line 24/7 if you needed immediate information. No extra charge for this service.
$15.00 Digital Radio Backup additional per month.
$19.00 GPS Tracking for personal and small commercial company vehicles.
$16.00 GPS Tracking for 3 or more vehicles.
$29.00 GPS Tracking for Commercial advanced tracking accounts.
$26.00 GPS Tracking for Commercial advanced tracking for 3 or more vehicles.
$18.50 is offered for discounts on multiple accounts. Your residencial alarm system is reduced if we monitor your home and business
Networking and cable runs are per job basis.
Q What is up with the free alarm system at $39.95 a month?
A The phrase "Nothing in life is free" says it all. Clever advertising gimmic from companies that trick you into signing a high price, long term contract. See the free alarm system section on this website for a detailed info.
Q What are your service rates?
A $65.00 per hour. Our valued seniors do get a discount.
Q Why
are the rates lower in comparison to other companies?
A Because PTS
is a home based business. We do not have high operation expenses as other
companies. We don’t have a high advertising budget to pay for.
The savings are passed along to the customer.
Q Why should I pick PTS over a bigger, well known nationwide company?
A Having a bigger
company doesn’t always mean your obtaining better service.
- We provide the same technology and services at a fraction of the cost.
- No long term contracts. Cancel at anytime.
- Personalized service of the highest quality.
- We are available 24/7, not 9 to 5.
- Free evaluations of any previously installed systems.
- Monitoring response time is guaranteed.
- Honesty and Integrity are not just words. It's the way we do business.
Q I like the idea of dealing with a small
company but do you have the resources to accomodate all my security needs?
A PTS Security has the resources just like a national alarm company. We always have experienced technicians to cover any situation.
Q What kind of certification is required for
performing these services?
A The state of Connecticut
requires anyone performing alarm installations or service must possess a limited or unlimited Journeyman’s license or contractor’s license, or be listed in the
apprentice program under the supervision of a licensed technician.
To verify any license you can visit
State of Connecticut department of Consumer protection
Q Is your company licensed?
A
License L5 185281. PTS Security is also fully bonded and insured.
Q How long do you warrantee a new system?
A We warranty new systems for two full years, one year beyond manufactors'.
Q Do you have referrals?
A Yes. You can actually call our customers and hear
their testimony first hand. There is a referral program for our customers as well.
Q My neighbor has an alarm system that goes off for no reason a few times a year. Is this normal?
A The answer to this question is a resounding,
unequivocal, NO. Some people are so
accustomed to their system going off arbitrarily, they don’t question it. But
the fact is, a properly installed and maintained system should never, ever,
false alarm. A gust of wind or a power outage is not the basis of the problem. It
is only the trigger of a malfunction. Any number of possibilities, like a low
battery or a bad contact, can be the contributing factor. Certainly no weather
or power anomalies can be the cause.
Q What kind of maintenance programs do you
have?
A $95.00 Annual Home Inspection fee (Silver Service Plan).
$18.95/month for full warranty, parts and labor for the life of your home system (Gold Service Plan).
Commecial accounts are quoted per basis.
10% Off senior citizens (proof of age required)
Q What are your hours of operation?
A We are open and available 24 hours a day, seven days a
week.
Q What is your mission statement?
A PTS Security is built on Honesty and Integrity.
Integrity means stength with knowledge. Our mandate is to customer satisfaction and the highest degree of service that bounds our clients to us. Not our contracts. All valued customers are members of our extended family and are treated with the respect and dedication they deserve. Protecting lives and property for over 28 years.
"Behold, how good and how pleasant it is for brethren to dwell together in unity!" Psalms 133:1
Any questions not answered please email us: info'AT'ptssecurity.net
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